Last updated: September 2026
TurnKey Management Solutions ("TKMS", "we", "us") manages short-term rental properties on behalf of property owners. These terms cover this website and our three text messaging programs, each described in its own section below. They do not replace a signed management agreement — where these terms and a management agreement differ, the agreement governs.
For the owners, cleaners, vendors, inspectors and contractors of properties TKMS already manages. This program is conversational only; the two marketing programs further down this page are separate, opt in separately, and never share a list with it.
What we send. TKMS sends and receives text messages with property owners and other business contacts about the management of a property: maintenance requests and status, scheduling of vendor and inspection visits, guest and property issues, and account or statement questions. Messages are conversational and are typically sent in reply to a message you send us. This program sends no marketing or promotional text messages.
How you opt in. There is one way, and no others. You sign up yourself at turnkeymanagementsolutions.com/text-signup, where you enter your own mobile number and tick a box agreeing to receive these messages. Both that box and the number are optional: the form can be submitted with either left blank.
Texting is never a condition of anything. Opting in is not part of a management agreement, is not required to become an owner, cleaner, vendor, inspector or contractor, and is not required to work with us in any way. We do not collect consent in person, by phone, or at onboarding. If you never sign up, we reach you by telephone and email exactly as we would otherwise.
Consent is always obtained directly from you. We do not use purchased lists, third-party lead sources, or affiliate sources, we never buy, transfer or infer consent, and we do not enroll guests.
Message frequency. Message frequency varies and depends on what is happening at your property. There is no fixed schedule.
Cost. TKMS does not charge for text messages. Message and data rates may apply from your mobile carrier.
How to opt out. Reply STOP to any message to stop receiving texts from us. You will receive one confirmation, and no further text messages after that. You can rejoin at any time by replying START.
How to get help. Reply HELP to any message for contact information, or reach us through the website below.
Opting out changes nothing else. Stopping text messages does not affect any other right or obligation under your management agreement. We will continue to reach you by telephone and email, and your property continues to be managed exactly as before.
Delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. Text messaging may not be available on all carriers or devices. Because delivery cannot be guaranteed, we do not rely on text messages alone for anything time-critical.
Privacy. Information collected through the messaging program is handled as described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third parties.
A separate program from the one above, for guests who have stayed at a property we manage and want to hear from us again. The two programs never share a list, and nothing in the property-management program above changes because this one exists.
What we send. Marketing texts about staying again: open dates at a place you have stayed at and offers for returning guests. We send them only to guests who have asked for them. Separately, and whether or not you have signed up, we reply to any text you send us about a booking.
How you opt in. There is one way, and no others. You sign up yourself at turnkeymanagementsolutions.com/guest-texts, where you enter your own mobile number and tick a box agreeing to the marketing messages and nothing else. We do not collect guest consent in a booking, in a message thread, or at check-in, and a guest who never signs up is never texted about staying again.
Not a condition of anything. Signing up is not required to book, to stay, or to book again, and stopping the texts changes nothing about a stay you have booked.
Message frequency. Varies — typically a few messages a year, and a reply whenever you text us first.
Cost. TKMS does not charge for text messages. Message and data rates may apply from your mobile carrier.
How to opt out. Reply STOP to any message to stop receiving texts from this program. You will receive one confirmation, and no further text messages after that. You can rejoin at any time by replying START.
How to get help. Reply HELP to any message for contact information, or reach us through the website below.
Delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages, and text messaging may not be available on all carriers or devices.
Privacy. Information collected through this program is handled as described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third parties.
A separate program from both of the above, for owners of rental properties who received a letter from us and want to hear from us by text. It shares no list with the property-management program or the guest program, and nothing in either changes because this one exists.
What we send. Marketing texts about our property-management services: follow-ups to a letter you received from us and information about what we could do for your rental property. We send them only to owners who have asked for them. Separately, and whether or not you have signed up, we reply to any text you send us.
How you opt in. There is one way, and no others. You sign up yourself at turnkeymanagementsolutions.com/owner-texts, where you enter your own mobile number and tick a box agreeing to the marketing messages and nothing else. A letter is an invitation to visit that page or to text us first; it is not consent, and an owner who never signs up is never texted first.
Not a condition of anything. Signing up is not required to ask about our services or to work with us, and nothing on the sign-up page is an offer of management services — see Management Services below.
Message frequency. Varies — typically a handful of messages while we talk about your property, and a reply whenever you text us first.
Cost. TKMS does not charge for text messages. Message and data rates may apply from your mobile carrier.
How to opt out. Reply STOP to any message to stop receiving texts from this program. You will receive one confirmation, and no further text messages after that. You can rejoin at any time by replying START.
How to get help. Reply HELP to any message for contact information, or reach us through the website below.
Delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages, and text messaging may not be available on all carriers or devices.
Privacy. Information collected through this program is handled as described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third parties.
This website and the guest guidebooks we publish are provided for information about properties we manage. Content on the site is owned by TKMS or the property owners we represent and may not be copied or republished without permission. Property details, availability, rates, and guidebook information may change, and we do not warrant that every page is current at the moment you read it.
Property management services are provided under a separate written management agreement between TKMS and the property owner. Nothing on this website is an offer of those services or a commitment to provide them, and no management relationship arises until an agreement is signed by both parties.
This website and its content are provided "as is" without warranties of any kind, to the extent permitted by law. TKMS is not liable for indirect or consequential damages arising from use of this website or from a text message that was delayed, undelivered, or received in error. Nothing here limits any obligation TKMS owes under a signed management agreement or under North Carolina real estate law.
We may update these terms. The date at the top of this page shows when they were last changed, and the current version is always the one published here.
These terms are governed by the laws of the State of North Carolina.
TurnKey Management Solutions — turnkeymanagementsolutions.com